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Privacy Policy – Flow 3PL

Effective Date: 21st January 2025

Flow 3PL Pty Ltd (“Flow 3PL”, “we”, “our”, “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and disclose your personal information.

1. Collection of Personal Information

We collect personal information necessary to provide our 3PL services, including:

  • Name and contact details (email, phone number, address)

  • Business name and ABN/ACN (if applicable)

  • Delivery and billing addresses

  • Payment and transaction details

  • Inventory and order information

  • Website usage data (IP address, browser type, pages visited)

Where reasonable, we collect information directly from you. We may also collect information from publicly available sources or authorised third parties.

2. Use of Personal Information

We use your personal information to:

  • Provide warehousing, fulfilment, and nationwide shipping services

  • Respond to inquiries and provide quotes

  • Process orders and payments

  • Manage accounts and client relationships

  • Improve our website, operations, and services

  • Send marketing communications (only with consent)

  • Comply with legal obligations

3. Disclosure of Personal Information

We may disclose your personal information to:

  • Freight and courier partners for delivery purposes

  • Payment processors for secure transactions

  • IT service providers who manage our systems and website

  • Legal and regulatory authorities as required by law

We do not sell personal information to third parties.

4. Data Security

We take reasonable steps to safeguard your personal information against loss, misuse, unauthorised access, modification, or disclosure. While we implement security measures, we cannot guarantee complete security of electronic transmissions.

5. Access and Correction

You have the right to:

  • Request access to the personal information we hold about you

  • Request corrections if the information is inaccurate, incomplete, or out of date

Requests should be made in writing using the contact details below. We may need to verify your identity before processing your request.

6. Cookies and Website Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and improve our services. You may choose to disable cookies in your browser, but this may affect website functionality.

7. Overseas Disclosure

In the course of providing our services, your personal information may be stored or processed using cloud services located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the APPs.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on flow3pl.com.au.
 

10. Contact Us

Flow 3PL Pty Ltd
📧 Email: info@flow3pl.com.au

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